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21 Mar 2019

Full-time AGENT CUSTOMER CARE

MisterFly – Posted by Denis_Pappi Bruxelles, Bruxelles, Belgique

Job Description

The company :

Who is MisterFly ? They Call me Mister “multi”. I am a specialist in the travel reservation on ahybrid model and atypical positioning : I developed multiple offers (reservations for airlines tickets, nights hotels, stays …), which I deliver among multiple channels (websites, travel agencies, TO’s …), in partnership with multiple Belgian and Luxemburg groups (Avitour, Gigatour, Travel Experts, Travelgroup, Selectair, Emile Weber …).

Launched in 2015, I have already made travelled 1.5 million customers and I innovate all the way through unique services set up on Belgian, French, Italian and Spanish markets.

I attach great importance to human relations, pleasure of working as a team in a pleasant atmosphere and responsive to everyone.

Responsibility, respect, simplicity, solidarity and pleasure (Oh yeahh!) are the common values to the more than 280 Misterfly employees  base in France, Spain, Italy and of course Belgium ! Those values promote the development of the Misterfly belgian office!

Function :

We are looking for a CUSTOMER CARE AGENT

Challenge : 

Integrated in a human-sized team, based in Brussels, your job will be to support our Belgian customers in all booking phases and file tracking.

What does that mean?

  • You will work in a small dynamic team
  • You have daily phone contacts with travel agencies and other customers
  • You provide advices, travel information, calculates prices and rates.
  • You deliver the tickets, bring answers …
  • You manage dutch,French and English-speaking customers

Your profil :

  • You master computer systems in the reservation/communication of GDS sytems and specific Misterfly applications  area ;
  • You are commercial, customer service oriented ;
  • You are dynamic and flexible (Monday to Friday from 10am to 7pm and some Saturdays from 9 am to 4 pm ) ;
  • You are thorough and you pay attention to details ;
  • You have first significant experience in this kind of job (even internship!) ;
  • You know at least one GDS (Galileo, Sabre and/or Amadeus)
  • You perfectly speak Dutch with excellent knowledge of French and English ;
  • You are organized, responsive and rigorous ;
  • You love workteam.

Our offer : 

For you, Misterfly offers All Inclusive (well almost!).

  • an attractive salary package
  • Comprehensive training in Belgium and abroad
  • The opportunity to grow and evolve in a young company with an international vision.

How to Apply

Are you interested in this challenge ? Join the MisterFly team ! Send you CV and a cover letter, online via brusselstourismjobs.be or by e-mail to denis.pappi@misterfly.com

Job Categories: Travel agency & transport (bus, train, plane). Job Types: Full-time. Job Tags: agent, Customer Care, Misterfly, tourism, and Travel. Salaries: 20,000 - 40,000.

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