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28 Nov 2016

Server

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Description de fonction

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The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Basic functions of the Server include: • Taking guests’ orders • Running food • Handling cash & other forms of payment • Making proficient sales transactions – using a point-of-sale system • Demonstrating responsible alcohol service • Demonstrating impeccable product knowledge • Suggestive selling – using proven techniques • Answering questions – accurately and politely • Satisfying any/all needs of the guests – regularly double checking back with guests throughout their experience • Maintaining a clean & organized station- including pre-bussing & table maintenance • Performing opening, closing & side duties- setting up/breaking down station, refilling condiments, cleaning ashtrays, etc • Demonstrating knowledge of all table/station numbers • Directing guests to areas & restrooms • Creating memorable experiences • Entertaining guests to create « Raving Fans » Job Requirements include: • Must have finished compulsory education • Follows all food safety & sanitation procedures • Practicing all general safety standards • Performing duties which require bending & reaching • Lifting & transporting dining chairs, booster seats, high chairs, and food/drink orders (from bar & kitchen to guests’ tables)- if applicable, emptying trash cans • Maintaining a well-groomed appearance (« having a plan ») • Following all uniform guidelines • Recycling products, where possible • Remaining calm in a hectic, fast-paced atmosphere • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency • Displaying a positive and outwardly friendly attitude toward guests • Maintaining HRC’s 5 core Values and Mission Statement

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